Hailer Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.

Data controller:

Hailer Oy

2772571-4

Rihkamatori 2, Porvoo

Finland

 

All inquiries regarding this Privacy Policy should be directed to privacy@hailer.com

This Privacy Policy covers the information we collect about you when you use our products or services or otherwise interact with us (for example, by attending our events or by communicating with us) unless a different policy is displayed. 

If you do not agree with this policy, do not access or use our services or interact with any other aspect of our business.  

This policy is divided into two sections. 1. section describes how Hailer application collects and processes your data and 2. section describes how our website and social media channels collect and process your data. 

1. Hailer application

The Hailer Application is accessed from 1) Web Client (app.hailer.com), 2) Hailer Android App, 3) Hailer iOS App, and 4) Hailer API users. Hereon the term Application refers to any of these.

What data do we collect  

To use our service and identify the user, certain data has to be collected for the service to be functional. This data includes but is not limited to email address, full name, and any other data inserted into the application.

We collect payment and billing information when you register for certain paid services, i.e., you might provide payment information, such as payment card details, which we collect via secure payment processing services.

In addition, our services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

How do we use the data we collect 

We are always looking for ways to make our product smarter, faster, secure, integrated, and useful. We use data and collective learnings (including feedback) about how people use the application to troubleshoot, identify trends and usage, activity patterns, and areas for integration and product improvement, as well as develop new products, features, and technologies that benefit our users.

Transfer of data outside the EU or the EEA

Hailer uses Amazon Web Services (AWS) infrastructure for providing the Hailer cloud service. The server infrastructure is located in the EU and AWS is committed to handle all data traffic compliant with EU data protection legislation. For more information please see the AWS GDPR legislation:https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf.

Hailer subprocessors:

Service name

Company name

Homepage

Used for

Data processed

Amazon Web Services (AWS)

Amazon Web Services, Inc.

https://aws.amazon.com/

Server infrastructure

All Hailer data

MongoDB Atlas

MongoDB Inc.

https://www.mongodb.com/

Databases

All Hailer data

Mailgun

Mailgun Technologies, Inc.

https://mailgun.com/

Sending email from Hailer

Email address, name, password reset and invitation links

Splunk

Splunk Inc.

https://www.splunk.com/

Server log management

Infrastructure logs

Apple Push Notification Service (APN)

Apple

https://apple.com/

Sending push notifications

Push notification content and metadata sent to Apple devices

Firebase Cloud Messaging (FCM)

Alphabet Inc.

https://firebase.google.com/

Sending web push notifications

Push notification metadata and content sent to web clients

Site24x7

Zoho Corporation

https://www.site24x7.com/

Infrastructure and client performance monitoring

Anonymized client performance statistics

Stripe

Stripe

https://stripe.com/

Online payments

Client payment information

Jitsi

8x8 Inc.

https://jitsi.org/

Videoconferencing in Hailer, optional

Video, voice and text transmitted over the video conference call

 

Other privacy information

Hailer application End users: Many of our products are intended for use by organizations. In cases where the services are made available to you through an organization (e.g. your employer), that organization is the administrator of the workspace and is responsible for the workspace over which it has control. In these cases, please direct your data privacy questions to your administrator, as your use of the services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may differ from this policy. 

2. Hailer website and social media channels

What data do we collect

We collect information about you when you input it into our website, social media accounts, or otherwise provide it directly to us through direct communications or interactions.  

Website visitors are the primary source of the personal, company, and technical information we collect, including the registration, contact information, etc. that are provided to us through  Hailer’s digital assets or otherwise. We collect personal, company, and technical information from other sources, including but not limited to:

  • 3rd party platforms, these include advertising platforms, content on 3rd party sites or platforms, and social networks.

We may disclose user-provided and automatically collected information in specific cases, namely: 

  • As required by law, such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or the safety of others, investigate fraud, or respond to a government request;
  • With our trusted services providers who work on our behalf. However, these service providers do not have independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
  • If Hailer is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

How do we use the data we collect 

The processing of personal data is primarily based on the legitimate interest of Hailer to ensure the functionality and security of our website and to provide information and services required by data subjects visiting the digital assets listed above. Personal data is also processed to develop and customize the website content for parties who are interested in our products and services. We also process personal data to monitor the number of website visitors and compile statistics concerning the use of the website.

Hailer uses the collected data for user profiling such as; understanding the most popular pages for our visitors and users, visitors’ interests, and similarly, to tailor our marketing activities such as email marketing, sales automation, advertising, remarketing, and customer support. Keeping this information is essential to the Hailer’s operation and marketing activities and helps to improve our website and services.

Through this website, we also collect contact details from potential clients, including representatives of corporate clients, through completed forms to receive further information about our products and services. In addition, we collect the content of chat discussions through our chatbot, which is designed to provide customer service and information to website visitors. When you use our website chatbot, we may process your personal data to manage the chat feature. 

Certain identification data of the data subject can be stored through our website. These include the following:

  • Browser and website usage information
  • Technical, usage, and location Information
  • Cookie information
  • Content of forms, chat, and email conversations with our Hailer representatives

Technical, Usage, and Location Information

We automatically collect information on how our users and visitors interact with the Hailer’s website, such as the IP address, date and time, browser, operating system, device, pages viewed, items hovered, clicked or interacted with (sometimes called events), and location information.

How cookie information is used

Hailer uses 3rd Party Cookies on its digital assets explained above to collect information such as the number of visitors to the site, the most popular pages, visitor’s interests, and similar to tailor our marketing activities such as email marketing, sales automation, advertising, and remarketing, and customer support. Keeping these cookies enabled is essential and helps us to improve our website and services.

Information collected through web contact forms

  • Contact details. Your name, email address, telephone number, interest in our system, and your role in the company you work for.
  • Company-related data. This information is regarding the company you work for, including the company’s name, business ID, company address(s), company’s industry, and size of the company.

How do we share data

We may share personal data collected from our website with the service providers of the analytics tools, our partners, affiliates, and 3rd party marketing agencies whose services we use on our digital assets from time to time. In addition, the processing of personal data may be outsourced to service providers, partners, affiliates, and 3rd party marketing agencies in accordance with data protection legislation and the limits set therein. We use agreements to ensure that the service providers acting on our behalf process personal data in compliance with our instructions and this privacy policy.

Transfer of data outside the EU or the EEA

We may transfer our visitors' and users’ personal, company, or technical information to other countries outside the EU or the EEA. However, at all times, we will take measures to safeguard the information in accordance with this Privacy Policy wherever it is processed.

Hailer subprocessors:

Service name

Company name

Homepage

Used for

Data processed

Hubspot

HubSpot, Inc.

https://www.hubspot.com/

Website, onboarding and marketing email

Email address, name, number of workspaces, role in Hailer

How to access and control your data

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your data, or to request your information in a structured, electronic format. To create a request  contact us at privacy@hailer.com

In the following cases, we may decline exercising the right to process requests that are unreasonably repetitive, systematic, would require disproportionate technical effort, conflict with the privacy of others, would be extremely impractical, or for which access is not otherwise required.

We may retain data subject’s information as necessary to comply with legal obligations, resolve disputes, or in backups.

Changes to the policy

Hailer can make changes to this privacy policy in case of changes to the methods or purposes of the processing of personal data. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email. You are advised to consult this Privacy Policy regularly for any changes.